Differential psychology focus on identifying

Assignment Help Operation Management

Reference no: EM13810019

What five physical areas between people does differential psychology focus on identifying? Is it important for managers to understand their employees' differences? Why or why not? Explain your viewpoint by giving a minimum of two specific examples.

Leslie Snow manages a team of five help desk operators. The cubicles of the operators are located a floor below Leslie's office. Each operator is required to log help desk calls into a team database. This database tracks the nature of a problem, the length of the call, and whether the problem was fixed or sent to the engineering department for further investigation.

Leslie has a busy schedule, and it is not possible for her to monitor the performance of her team members sitting on a different floor. Therefore she decides to assess their performance solely on the basis of reports queried from the database.

Based on what you have learned about criterion deficiency and contamination, analyze Leslie's performance measurement strategy. Suggest three ways for better performance measurement for Leslie's help desk team.

Reference no: EM13810019

Questions Cloud

Developing a human elements in it strategy document : You will be developing a Human Elements in IT Strategy document that outlines the strategy that an organization will use to treat the human element issues of its IT department with the goal of establishing better productivity for the organization ..

What is the logic behind premise : A number of quality-management philosophies hold that prevention costs are the most critical quality-related costs. What is the logic behind this premise?

Find the horizontal distance the arrow will travel : What is the angular velocity of the tires in rad/s - Find the horizontal distance the arrow will travel before hitting the ground.

Different types of total quality management : There are different types of total quality management (TQM) tools that can be used in quality management. These tools are useful in analyzing data and determining the methods of improving the quality process for an organization.

Differential psychology focus on identifying : What five physical areas between people does differential psychology focus on identifying? Is it important for managers to understand their employees' differences? Why or why not? Explain your viewpoint by giving a minimum of two specific examples..

Penetration testing proposal using specific pen-testing tool : Write a 3-5 page penetration testing proposal using specific Pen-testing tools and based on a DoS scenario

Organizational development process skills : Apply the best organizational development process skills the executives should use. Apply the change strategies within the short-term and long-term

Justify by finding the expressions for work done : Having covered a distance 'd', whose mower is moving faster: Jack's or Jill's? Justify by finding the expressions for final speeds of Jack and Jill's mowers - Justify by finding the expressions for work done by both Jack and Jill.

The sarbanes-oxley act is intended to increase confidence : The Sarbanes-Oxley Act is intended to increase the confidence of the public and investors through increasing which of the following

User Account

All Pages