Differential psychology focus on identifying

Assignment Help Operation Management

Reference no: EM132878512

What five physical areas between people does differential psychology focus on identifying? Is it important for managers to understand their employees' differences? Why or why not? Explain your viewpoint by giving a minimum of two specific examples.

Leslie Snow manages a team of five help desk operators. The cubicles of the operators are located a floor below Leslie's office. Each operator is required to log help desk calls into a team database. This database tracks the nature of a problem, the length of the call, and whether the problem was fixed or sent to the engineering department for further investigation.

Leslie has a busy schedule, and it is not possible for her to monitor the performance of her team members sitting on a different floor. Therefore she decides to assess their performance solely on the basis of reports queried from the database.

Based on what you have learned about criterion deficiency and contamination, analyze Leslie's performance measurement strategy. Suggest three ways for better performance measurement for Leslie's help desk team.

Reference no: EM132878512

Questions Cloud

Education in promoting innovation in organization : How would you identify and characterize the roles of incentives, training, and education in promoting innovation in your organization?

Create a detailed plan that will help small businesses : Create a detailed plan that will help small businesses and people who would be most affected by Covid19. Make sure to use the stakeholder analysis

Create an implementation plan : Make recommendations plan to move forward, show important stakeholders, create an implementation plan, and finally show the impact of the plan you create.

What is level of comfort with facebook sharing information : What is your level of comfort with Facebook sharing your information (a) for political/governmental purposes and (b) marketing/business purposes?

Differential psychology focus on identifying : What five physical areas between people does differential psychology focus on identifying?

Explain why supervisor should take time to counsel employee : Explain why a supervisor should take time to counsel an employee when a disciplinary problem appears to be developing

Deciding a location for a business setup : What are various decision criteria for deciding a location for a business setup? Explain these decision criteria with reference to a location decision

Swott analysis on any real company in auto industry : Prepare, in a table format, a SWOTT analysis on any real company in the auto industry.

What makes a competitive advantage sustainable : What makes a competitive advantage sustainable, and why is sustainability a critical strategy-making consideration? Is sustainability knowable

User Account

All Pages