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For over 25 years, NZY-a Gourmet Candy manufacturing company has been at the forefront of luxury confectionery with products distributed and stocked by hundreds of retailers across the country. In 2020, NZY plans an ambitious expansion to grow their business further using IT platforms, and plans for scaling up their business to sell customers directly through e-commerce platforms. The company was using ERP for years for internal management of its services and had an in-house IT team to support various functions. However, the owner of NZY knew that if the company wants an expansion of its business, they need to outsource a few of their business processes.
Question#
1. Which type of outsourcing is appropriate for the NZY company? Why? Also, illustrate what business process or function(s) they need to be outsourced for ensuring a better return for sustainable business.
2. Briefly describing different types of payment options for e-commerce outlets, mention which payment option(s) would you prefer for NZY, and why?
3. In case you are asking to recommend a type of electronic commerce service provider for NYZ, which type (Basic e-commerce vs. mall-style e-commerce) would you recommend, and why?
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