User Account

All Pages

Different types of customer service

Assignment Help Operation Management
Reference no: EM132772917

As you have learned, there are four different types of customer service; the freezer, the factory, the friendly zoo, and quality customer service.  You will build on what you learned in last week's readings and combine it with new information from this week's readings.

Describe one scenario in which you experienced each of the following types of customer service: The Freezer, The Factory, and The Friendly Zoo. Explain what happened, where, and why it fits into that type of particular customer service.

Next, using the six steps to providing quality customer service, applying both personal and procedural perspectives, describe how each of these scenarios could have been handled differently in order to come in line with a Quality Customer Service experience. Explain which would be the better choice, personal or procedural, for each situation, and why.

Develop each scenario completely before moving onto the next situation.

Reference no: EM132772917

Questions Cloud

Explain how you might apply the critical analysis : Explain how you might apply the critical analysis and research skills you have been practicing this week to your student and professional roles.
Compute what balance in the allowance for bad debts at year : Compute What the balance in the Allowance for Bad Debts at year end needs to be therefore the amount of the adjusting entry is
How could hr intervene to improve the situation : You work for an organisation that has many senior managers who are close to retirement age. There are considerable concerns by the HR Director that many.
Develop and refine new approaches : Why is it important to continuously develop and refine new approaches?
Different types of customer service : Describe one scenario in which you experienced each of the following types of customer service: The Freezer, The Factory, and The Friendly Zoo.
What was yakima cost of goods sold : What was Yakima's Cost of Goods Sold? Yakima Outfitters began the year with $10,000 of inventory. During the year, they purchased $25,000 of merchandise
What advice can you give her about her print materials : What advice can you give her about her print materials? What advice would you give her about her Behaviour at the next meeting of the funders and local agencies
Provide journal entries for transactions under cost method : Provide the journal entries for the transactions under the cost method. Note: Make separate journal entries for each of the two re-sell transactions.
What is the adjusted cost base of Julian units on December : Julian reinvests the total distribution in RV units at a cost of $55 per unit. What is the adjusted cost base of Julian's units on December 31, 2019

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd