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Question 1.
One of the most common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response.
Question 2.
What makes one culture different from another? Select two different geographical areas and create a chart showing five ways these two cultures are clearly different.
Course Textbook
Anderson, L., & Bolt, S. (2011). Professionalism: Skills for workplace success (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
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