Differences between the direct and indirect approach

Assignment Help Management Theories

Reference no: EM131461253

Question: Assignment #3

- You recently paid $250 to Keller & Jenkins for adding a provision in your will to establish a scholarship endowment at your alma mater. While eating lunch in a crowded restaurant, Abigail Kemp, a clerk at Keller & Jenkins, stopped by your table to commend you on your planned generosity. Although no harm was intended, you were placed in the uncomfortable position of explaining the clerk's comments to your lunch guests. Keller & Jenkins provides its clients with a bill of rights that clearly states that client information will be kept strictly confidential.

- Your task is to write an e-mail to H. Daniel Keller, the lawyer who performed the legal work for you. Inform him of the situation and seek a full refund for the legal services.

Remember to pick the correct approach to the e-mail; direct or indirect approach, positive or negative message.

- E-mail must contain

- Date

- Salutation

- Body (at least 3 paragraphs; opening, body, and conclusion)

- Closing

- Complimentary Close

- Signature Block

- It is critical that you read and understand the differences between the "Direct" and "Indirect" approach of writing before completing assignment.

Reference no: EM131461253

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