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The emphasis on internal as well as external customer service has become imperative for overall operational effectiveness in today's world of work. Discuss the impact of customer service:
Analyze how it is possible for individuals and organizations to fail to focus on customers? Why?
[Remember that customers can be external – customers in the ordinary sense of the word – and internal, e.g., other departments are the customers of the corporate IT department.] Some functions can have both internal and external customers (e.g., marketing).
Discuss the similarities and the differences between serving internal and external customers.
Describe customer focus strategies--internal or external--from your own experience.
"Consulting for Carnegie Foods. The Pet Food Division of Carnegie Foods operates the world’s second largest pet food cannery at Allentown,
What celebrity attributes make for effective celebrity product endorsements? Celebrity testimonials are advertising messages delivered by famous people who say or imply that they use the product/service. Advertising testimonials are discussed in chap..
A manufacturing firm is considering two locations for a plant to produce a new product. The two locations have fixed and variable costs as follows: Site Fixed Cost (Annual) Variable Cost (per unit) A $100,000 $10 B $120,000 $8 C $150,000.
What are the differences between objective and subjective tests (give examples) and what are the pro’s and con’s for each measurement type? When should behavioral assessments be used and how are they used? Describe the ethical standards utilized when..
Laws, traiing and developing, retention, compensation and benefits, staffing, policies, worker protection. All of these tasks need to be considered in relation to external and outside forces. Of the seven tasks an HR manager does, which do you think ..
Define how California's regulation defines each term and whether or not each concept is recognized as a function in their healthcare policies.
Search a company that follows the principles of the Juran Trilogy. What influence did the elements of the Juran Trilogy have, if any, on the company's quality training curriculum? If the company does not have a quality curriculum, why do you believe,..
From any stage of development show your understanding of Kohlberg's Theory
What are the benefits and advantages of analyzing real life case studies?
Given Porter’s arguments, will countries with the toughest environmental laws ultimately become the most competitive? Is the U.S. destined to lose competitiveness if it fails to adopt tougher standards (or has this happened already- you may wish to r..
Messages are transmitted from low speed terminals and arrive at a message concentrator at a Poisson rate of 600/hr. They are held in a buffer until a hi-speed trunk line is free to transmit them.
Rosalie, a wealthy widow, invited an acquaintance, Jonathan, to her home for dinner. Jonathan accepted the offer and, eager to impress her, spent lavishly in preparing for the evening. His purchases included a new blazer, new shoes, and expensive flo..
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