Reference no: EM132793658

Please select one option to solve, provide real-time examples to support your discussion and reference credible sources.

Option 1:

You have been selected to lead a team to decide on a different type of structure in your organization to better serve customers who are complaining about poor service that is slow, impersonal, and not meeting their needs to be heard. Presently, the functional structure isn't working well. Outline some information from your knowledge using this chapter that would help the team in its assignment.

-Interpret how uncontrollable external environmental forces affecting a firm's operations impact its organizational structure and strategy formation

-Discuss the major differences between organic and mechanistic organizational structures and systems; which organization would you work best in, an organically or mechanistically structured one, and why?Option 2:

Your department boss wants you to select a few others in your organization to explore adopting corporate social responsibility practices. Some of your friends think that CSR isn't effective and in fact wastes resources and time of those who get involved. To take on this assignment would require time out of doing your own work. However, you have noticed that your organization's leadership isn't all that responsible and responsive to employees and many customers. Maybe adopting more ethical standards and practices could improve business and some of the questionable leaders' behaviors. What would you do & why?

-Evaluate the differences between instrumental and terminal values and discuss values an important element of ethics for individuals and organizations

-Articulate and demonstrate the importance of sound ethics and social responsibility in effective management and how it is balanced with financial performance in a manager's decision-making process