Difference is between sympathy-pity and empathy

Reference no: EM133668073

To respond to our clients' stories, we must use effective communication, which includes both verbal and non-verbal communication. Understanding the emotions our words convey is important to gaining trust and building rapport.

"Empathy has no script. There is no right way or wrong way to do it. It's simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of 'You're not alone.'" -Brene Brown

Perform a Google search for "Brene Brown - The Power of Empathy." Watch the video. Then:

1. Explain in your own words what the difference is between sympathy, pity, and empathy.

2. Discuss how each of them might impact your client relationship and what listening skills you would show in each situation

3. In one sentence each, give an example of one sentence that conveys sympathy, pity, and empathy (be sure you use quotes as if you were saying it).

Reference no: EM133668073

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