Reference no: EM132690556

You have recently been promoted to a Manager that looks after two different teams of direct reports. The outgoing manager provided you with some insights about the various team members of both teams and made a point to mention that both teams work very differently from each other.

Specifically, Team A members were constantly sniping and undermining each other at both team meetings and in one on one interactions. The results that Team A produced were less than stellar.

However, Team B, which definitely disagreed with each other and had differing opinions and perspectives tended to get along well and generally produced superior work.

1. Briefly explain the difference between process and relationship conflict.
2. Explain three possible underlying reasons why Team A may be experiencing relationship conflict and the actions that the manager could take to help minimize relationship conflict as well as promote process conflict with Team A.