Difference between internal and external customers

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Reference no: EM132602858

1. What is the difference between internal and external customers? Are internal customers just as important as external customers? Why or why not?

2. What records and reports, would a business need to keep?

3. Give three examples of poor systems in an organisation that would lead to poor customer service.

4. How would you describe customer-driven organisations?

5. Explain the difference between customer satisfaction and customer loyalty.

Reference no: EM132602858

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