Reference no: EM132892639

1.Which of the following is a difference between core and support processes?

a.Core processes are driven by external customer needs while support processes are not.

b.Support processes are those that are critical to customer satisfaction while core processes are not.

c.Support processes are those that are more important to "running the business" than core processes.

d.The ultimate value of products depends on support processes and not on core processes.

2.Which of the following is true of a process focus?

a.It encourages primarily internal functional cooperation.

b.It helps managers recognize that problems arise from people.

c.It is identical to a functional structure.d.It can help define the organization design.

d. It can help define the organization design.

3.One of the four elements of leadership teams involves forming key business process teams. Which of the following elements of leadership teams does this refer to?

a.Implementation

b.Analysis

c.Planning

d.Review

4.The _____ element of leadership teams refers to tracking improvement through customer satisfaction and internal measures of quality.

a.review

b.implementation

c.forecasting

d.planning

5._____ teams were one of the first types of teams to focus specifically on quality.

a.Project

b.Self-managed

c.Natural work

d.Problem-solving

6.According to the acquired needs theory, employees are motivated by:

a.incremental financial incentives

.b.new challenges in their job.

c.internal competitiveness in the organization.

d.work that fulfills their want for achievement.

7.Douglas McGregor's Theory Y approach to managing employees is based on the assumption that employees:

a.need close monitoring.

b.are inherently lazy.

c.wish to do a good job.

d.tend to avoid responsibility.

8.The _____ theory states that people will be more motivated to work and more satisfied with their jobs to the extent that their jobs possess skill variety, task identity, task significance, autonomy, and feedback.

a.goal setting

b.reinforcement

c.acquired need

d.job characteristics

9.Which of the following is a way to overcome the shortcomings of suggestion programs?

a.Excluding supervisors from the employee improvement process

b.Discouraging employees from limiting their suggestions to their own areas of responsibility

c.Recognizing only those employees whose suggestions result in significant improvements

d.Scaling team-based improvement efforts to minimize downtime

10._____ is an approach in which all employees share savings equally.

a.Lump-sum bonus

b.Merit pay

c. Gain sharing

d.Base pay