Reference no: EM132798794

Q1. Explain the difference between a manager and a leader.

Q2. In your opinion, explain what you believe are qualities that a good leader requires. (Please list three (3) detailed qualities).

Q3. Why would a manager use "KPI's" (key performance indicators)?

Q4. From a manager's perspective, explain why it is important to include team members in making some decisions.

Q5.

Part A) Explain the purpose of conducting a S.W.O.T. analysis when making important decisions as a manager.

PART B - CASE STUDIES

Tony has been working as an accounts clerk in a large superannuation company for 6 years. He gets along well with everyone in his department and has established some very close friendships.

After 6 years of loyalty and dedication, Tony found himself promoted to Team Leader of his team of 8.

There are three (3) different scenarios below that you need to answer. Please provide two (2) different strategies for each scenario and ensure that you explain each one thoroughly.

Q6. Establish Trust

As the new manager of 8, Tony feels that he doesn't have the confidence of all of his team members. What strategies could he implement to gain trust and respect from every one of his team members?

Q7. Explain the following concepts

a. organizational values?

b. role modeling?

c. integrity and credibility?

d. leadership?

Q8. Explain How you would identify an organization's standards and values when they are:

a. Explicitly stated?

b. Implied in the way business is conducted?