Did the employer violate equal employment opportunity

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Reference no: EM132272178

An Asian individual, who speaks heavily accented English, applied for the position of customer service clerk. The position required the clerk to deal with over 50 angry, English-speaking customers per day by telephone. Despite his good qualifications, the employer rejected his application and was subsequently sued by the applicant claiming national origin discrimination. The employer held that the ability to effectively speak English was necessary to do the job. Did the employer violate equal employment opportunity? What laws or statutes did the employer use in their defense?

Reference no: EM132272178

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