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Devise impementation stategy that would guarantee

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Reference no: EM132610335

Read the mini-case, Building Shared Services at RR Communications .

1. Devise an impementation stategy that would guarantee the support of the divisional presidents for the shared customer service cernter.

2. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

Attachment:- Mini Case.rar

Reference no: EM132610335

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