Reference no: EM132967178

Staff from two separate offices who work together have developed trust issues. This culminated in an e-mail from one supervisor to the other raising concerns about how the staff in the offices are working together. There is a service agreement between the two offices, which leads to perceptions of power differences. At the same time, there is an expectation of professional collegiality and relationships based on equality of professional qualifications.

The supervisor who wrote the email feels uncomfortable with staff from the other offices telling her staff what to do. She also reports that in some cases, the staff criticized and even yelled at them when they believed things were not being done properly. The supervisor feels they should have brought their complaints to her, while the other supervisor has a philosophy of resolving differences at the lowest level. There is also a difference of opinion between the two offices about which client information could be treated as confidential, and which information is necessary to share with the other office staff. Confidentiality had been promised to a client, and then became a source of contention in a particular case. Staff safety was implicated in this decision. Other concerns also existed which led to problems around sharing information and trust.

Question: Devise an action plan to deal with this particular conflict between the teams