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Devise a strategy for effective communication

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Reference no: EM132740931

ABC Bank is a public sector bank with a customer strength of 2,000 and located in a rural area of North India. The bank carries most of its operations manually. A recent notification by the central government has asked the bank to switch its operations into digital mode. The bank manager informed the bank employees about this change through an email, only a week before the implementation of the digital system. The bank employees are furious and unprepared to accept this change.

In the given situation, what possible communication breakdowns could have occurred?

Devise a strategy for effective communication between the bank manager and the employees for smooth transition to digital mode of working.

Reference no: EM132740931

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