Reference no: EM132077504
Course Quality Management and continuous improvement
Wordcount doesn't matter Just answer the Question and Provide charts as explained in the Instructions
Complete the following: A
Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
For this portion, you will complete the following: B
Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
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