Device used to reduce shock or pain

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Reference no: EM133434086

Questions

1. You should use the direct strategy with negative news if the bad news is personally upsetting or when the bad news may provoke a hostile reaction.

True

False

2. Which one below is the proper order for writing a direct strategy bad news message?

bad news, reasons, pleasant close

reasons, bad news, pleasant close

bad news and pleasant close

buffer, bad news, reasons, pleasant close

3. Which term below refers to a device used to reduce shock or pain?

buffer

strategy

goal

rationale

4. Which of the following is an example of a buffer?

best news

compliment

appreciation

All of the above

6. Which of the terms below refers to the ability to understand and enter into the feelings of another.

sympathy

empathy

authenticity

disappointment

7. How can you cushion bad news?

use passive voice

do not compromise

position the bad news at the start of the message

directly state the refusal

Reference no: EM133434086

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