Reference no: EM133434086
Questions
1. You should use the direct strategy with negative news if the bad news is personally upsetting or when the bad news may provoke a hostile reaction.
True
False
2. Which one below is the proper order for writing a direct strategy bad news message?
bad news, reasons, pleasant close
reasons, bad news, pleasant close
bad news and pleasant close
buffer, bad news, reasons, pleasant close
3. Which term below refers to a device used to reduce shock or pain?
buffer
strategy
goal
rationale
4. Which of the following is an example of a buffer?
best news
compliment
appreciation
All of the above
6. Which of the terms below refers to the ability to understand and enter into the feelings of another.
sympathy
empathy
authenticity
disappointment
7. How can you cushion bad news?
use passive voice
do not compromise
position the bad news at the start of the message
directly state the refusal