Reference no: EM133037145
Assignment Description
- Total Quality Management is implemented in multiple industries. Organizations will need to evolve along the Supply Chain and Value Chain to maintain their position and profitability while exploring sustainable approaches.
- In this assignment, you will select an industry of your choice that your assignment will be focused on to respond to the questions in APA v6.0 Essay format.
- There are many materials published online by companies such as their sustainability strategy, supply chain management strategy, company year-end results, and strategic reports produced. Therefore, check multiple sources as you respond to each of the questions in this assignment.
Response Questions to Guide Your Essay
1. Ch01 - Introduction: Summarize the company's annual reports in your industry over a period of years. Summarize how quality is discussed or implied in the company's statements and philosophy. Identify any changes in the perspectives of quality that are evident over time (40 points)
2. Ch02 - Baldrige Award Criteria: Create a matrix diagram in which each row is a category of the Baldrige Award criteria organizational maturity concerning quality, which are:
o Traditional Management Practices
o Growing Awareness of the Importance of Quality
o Development of a reliable quality management system
o Outstanding World-Class Management Practice
In each cell of the matrix,
o list five (5) characteristics that a company in the industry you have selected has or has not demonstrated.
o Ch02 - Self-Assessment: Explain how the matrix you created can be used as a self-assessment tool to provide company directions for improvement
o Ch02 - Recommendations: What recommendations would you make for the company to improve based on the Baldrige Award Criteria?
3. Ch03 - Design-for-Environment: Investigate some design-for-environment practices in your industry of choice. Describe company policies (from multiple companies in your industry of choice) and the methods and techniques they use to address environmental concerns in their product or service design.
o Ch03: Mistake-Proofing: Search the internet for John Grout's Mistake-Proofing and find articles related to your industry. Identify some ways your industry can use mistake-proofing using the Poka-Yoke method and information found in your internet search.
4. Ch04 - Process Management Techniques: Think of the customer experience in your industry. Using process mapping, lean, and other process management techniques described in this chapter, design the overall process and sub-processes to create a good customer experience.
5. Ch05 - Competitive Advantage: Identify a company in your industry and provide a summary of how the company competes on each of the major dimensions of differentiation discussed in Chapter 5.
Ch05 - Strategic Focus: What aspects of its Total Quality approach support its strategic focus?
6. Ch06 - Customer-Supplier Chain: Identify five (5) practices through which companies in your industry can better understand their customer needs.
7. Ch08 - Quality Teamwork: Discuss the conditions under which team incentives may work and when is it a poor idea to install such systems?
o Ch08 - Three Company Examples Use APA heading style 3 and identify three (3) companies in your industry that have implemented incentives for their employees and describe how they improved their customer experience.
8. Ch09 - Engagement, Empowerment and Motivation: What might you see in an organization in your industry that provides evidence that employees are truly engaged?
o Ch09 - Three Company Examples: Identify three (3) companies in your industry that demonstrate employee involvement and provide examples to support your answer.
9. Ch10 - Corporate Social Responsibility: Explain how CSR is reflected in the Baldrige criteria related to your selected industry.
o Ch10 - Company CSR Strategy: Identify two (2) company's in your industry that have a CSR strategy and explain how they meet or do not meet the Baldrige criteria
o
10. Ch11: Performance Excellence: Examine three (3) company websites in your industry and identify the cultural values reflected in the information you find.
o Ch11 - Three Company Examples: For each of the three (3) companies, discuss how important each company views quality to its success?
11. APA Style Format guidelines are mechanically correct, and all instructions followed.
o The essay is within 20 - 25 pages
o The essay has no more than 20% of citations/references.
o There are no spelling or grammar mistakes.
Attachment:- Quality Management Assigment.rar