Reference no: EM133678507

System Development Methodologies

Case Study Analysis

Assignment Description:

You have to do the following case study for this assignment.

INTRO Travel is an Australia-based travel agency that specializes in the rental of high-quality self-catering accommodation in Australia. For the summer months, it offers a wide selection of gîtes (holiday cottages) and, for the winter, apartments and chalets in various ski resorts. The company was founded by three friends who still own it, Allan, David and Nelson, and the company has been in business for the last 20 years. It has grown rapidly to achieve a turnover of some AU$45.50 million per annum and employs more than 150 staff at three offices, one in the Greater Sydney area, one in Melbourne and one in Brisbane. INTRO Travel has a website, but it is not functionally effective. INTRO Travel currently uses three main sales channels:
Direct selling to customers through mailshots of its brochures and customer support centres (60 per cent of sales).
Sales via high street travel agents (22 per cent of sales).
Sales via phone calls (18 per cent of sales)
However, the company is aware from press coverage and from surveys on its own customers that there is a growing public demand to be able to book holidays via the internet. This is particularly true as its customers are precisely the sort of people who are ‘net aware'. INTRO Travel does have a website, but this is just its latest brochure in electronic format, and it does not have links to up-to-date availability data or the facilities for customers to make secure bookings online. Consequently, INTRO Travel has decided to implement a new internet-based booking system. This will be linked to its existing computerised booking system, which contains data on the availability of properties, and to its customer database as well as having secure links over which credit card data can be received. In addition, the company wants its management information system (MIS) enhanced so that it can trawl its databases and send targeted information to customers on properties that are likely to be of interest to them.
INTRO Travel Organisation:
The three founders have divided the business among themselves. Allan (who has a sales background) looks after the sales and operations side, David, an accountant, takes care of finance and administration and Nelson who is a lawyer and experience in IT takes care of the IT and company's legal matters. The small IT department within the administration function consists of the IT manager, Akash Patel, three analyst/programmers and a computer operator/trainee programmer.
The project:
Because of the small size of its IT department, and since the department lacks skills in the design of e-commerce applications, INTRO Travel has decided to entrust the development of its internet service to a consultancy company, InfoSys. This firm has tendered for the following services:
Analysis of the requirements.
Production of a detailed requirements specification.

Design, development and implementation of the internet systems, including a new website and secure communications links.
Training INTRO Travel staff in the use of the new systems.
Specification of the interfaces required from INTRO Travel's existing customer database and booking system (the development of the links at the INTRO Travel end to be done by its own IT department).
Specification of the additional hardware required to support the new system (to be obtained from INTRO Travel 's usual suppliers, the procurement to be managed by the IT department).
‘Skills transfer' to INTRO Travel's IT department, so that ongoing maintenance and development of the new system can be handled in-house. The development of the MIS aspects of the new system will be dealt with by INTRO Travel's IT department.

For this assessment, you are required to analyse, investigate and document system requirements for e-commerce system in INTRO Travel. Based on your analysis of the case situation and using different modelling techniques, you will be required to produce a report that discusses the development of business information systems requirements for efficiency and cost effectiveness.

Your report must include the following.

Title Page - Clearly set out the title of your assessment, your name, your student ID, the unit name, the unit code and the name of the lecturer. There must be no graphics or pictures of any kind on the title page.

Executive Summary - Provide 'No more than one page' of summary.

Table of Contents - Auto-generated using the word processor.

Introduction - This section should introduce the general aims, backgrounds of the organisation, and areas/issues you will discuss in the report.

Body - Discuss your findings in detail, where appropriate, headings and sub-headings should be included with the logical progression of your report from one idea to the next.
Do not use the word 'Body' as a heading - identify words that relate to your report for the heading.
Body of your report should:

Write a business case for e-commerce system in INTRO Travel
Perform feasibility study, SWOT analysis and draw Mind Map

Identify and analyse Stakeholders
Prepare Interview Questions, Collect and Analyse Requirements in Agile Methodology.
Convert requirements into models including functional decomposition diagram (FDD) and context diagram to data flow diagram.

Conclusion - In this section, you need to summarise your work and findings. You should introduce no new points in your conclusion.

References - This is a list of all the books and articles you have cited in your assessment. Use APA referencing style for your in-text citations as well as your list of references.