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Developing performance measurement mix

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Reference no: EM133480166

Question

A bus company uses Kaplan and Norton's balanced scorecard as a way of developing its performance measurement mix.

One of the measures it has chosen to use is the number of days of driver training each year. The company feels that this will reduce the number of accidents and casualties due to more skilled and motivated drivers.

Which ONE of the balanced scorecard perspectives would this measure relate to?

Reference no: EM133480166

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