Developing and delivering effective customer service

Assignment Help Operation Management
Reference no: EM131181283

Having a motivated workforce is one of the key building blocks in developing and delivering effective customer service. Whilst managers have a role in developing a motivated workforce, employees can take action to motivate themselves. Name the ways in which customer service staff can motivate themselves.

Reference no: EM131181283

Questions Cloud

The most effective in health care organization : Create an argument for the HIMS development method you think would be the most effective in a health care organization. Justify your response. Speculate on whether the advantages outweigh the disadvantages for using Open Source Software in a hospital..
Define the one-person-band syndrome : Define the one-person-band syndrome. Explain the concept of entrepreneurial leadership. What is meant by managing paradox and contradiction?
Espoused and actual reality : What is the difference between espoused and actual reality. And why do organization find it difficult to assess themselves honestly?
What is the charge on the inner surface of the shell : A spherical conducting shell has a charge of -19 µC on its outer surface and a charged particle in its hollow
Developing and delivering effective customer service : Having a motivated workforce is one of the key building blocks in developing and delivering effective customer service. Whilst managers have a role in developing a motivated workforce, employees can take action to motivate themselves. Name the ways i..
Intendedoutcomes of integrating and linking projects : Identify and briefly discuss the three intendedoutcomes of integrating and linking projects with the strategic plan.
Job description and job specification of a storekeeper : Write down the job analysis, job description and job specification of a storekeeper's job. (2) What specific standards and specification would you include in the job description and job specification.
All customer service staff will find themselves : All customer service staff will find themselves, at some stage, in a situation where customers wish to negotiate. The use of effective negotiating skills is more likely to result in a positive outcome for both the organisation and the customer. Descr..
What is the expected payoff of a small plant : A multifunctional FMCG plans to increase plant capacity and has three alternatives. What is the expected payoff of a small plant. What is the expected payoff of a large plant. Which option should the company choose?

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd