Reference no: EM133158524

Learning Portfolio

Assessment Criteria
This assessment will measure your ability to:
• Create a basic BPMN diagram
• Create a BPMN diagram with exclusive, inclusive and parallel gateways
• Create a BPMN diagram with gateways, collapsed, sub-processes, Business Process Integration (BPI), and different events (e.g. timer, message)
• Create a SWOT analysis and fishbone diagram
• Create a Rich Picture
• Create a project scope checklist and Gantt chart
• Create an Overall Use Case Diagram
• Conduct financial analyses for a project
• Develop a system interface
• Develop a website prototype

Case Study

You must use the following case study information for the weekly Learning Portfolio task

MoCafe is a coffee shop operating in Hawthorn. It is owned by Mohammad. Bill is the manager and Binh is the second in charge (2-I-C). This business offers both dine-in and take-away coffee with delicious sweets. MoCafe also offers catering services to nearby businesses.

Since now, MoCafe is running its business processes manually. Because of new restrictions, especially after Covid 19, this business is exposed to many things e.g., surveillance of government agencies, economic downturn, a huge competition, the increased price for raw materials. Seeing the success of other competitors, particularly from an innovative IT perspective, Mohammad appointed you as the business analyst to provide him with consultancy service. Moreover, the customers seem very "smart" using smart devices; Mohammad wants to have a feature within the system (you propose and develop) as: customer can sign up (using social media page or Google Account or by providing information to create a profile) and signed up customers can see previous ordered, post reviews, etc.....

Mocafe has different suppliers. Coffee beans will be delivered weekly so that it can be fresh, and the order has to be sent to the supplier the week before. Sweets and savories will be delivered daily and left-over can be stored for the next day, however, the quality will be degraded. Bill as the manager will calculate the required supplies that will be needed for upcoming weeks and days, and he is struggling as manual calculation based on observing left-overs stocks is not effective. In the past, MoCafe has experienced lots of stocks shortage, or sometimes worse, over stocks cause lots of waste. Moreover, Bill wants to see the status of the order(s) he makes to the suppliers - every now and then. As a feature, he could receive a notification if the status of an order is changed. You may collect more information, if you need, from Bill by sending an email.

Waitresses and waiters (hereafter "service staff") are rostered for both morning, afternoon, and evening shifts. They are roster and paid wages fortnightly. It is important for Mohammad to be able to contact his employees at the last moment as often he needs to call in extra service staff and cook to meet the customer demands during special functions and events. Both rostering and keeping working records on a computer using Excel. Mohammad is having extreme difficulty managing his business processes (e.g., rostering, paying staff, accessing in an emergency, etc.) with this computer; he wants a more streamlined and smart system.

Catering orders are taken by phone. When orders are made, Binh evaluates the need for more staff by reviewing the number of orders with the current roster together. If he decides more staff is needed, service staff are notified and are asked to work an extra shift. If anyone agrees, Bill modifies the roster, this is then disseminated amongst all the service staff including kitchen staff. For a request made less than 24 hours before the shift, the staff receives 7.5% extra wages. Here, Mohammad wants you to work. A pool of staff can be made where staff would express their extra availability, and the actual rostering will be on a priority basis. Hence, staff can be (not)available, rostered, on leave, etc. and the system needs to show this information with a distinct colour. When needed, Bill does not need to search for phone numbers etc. but interact through the system (e.g., texting). Once assigned, the staff hours should be added to the accounting file (for payment and tax activities). Most (if not all) tasks should be computerized. This feature could be combined with supply-ordering and monitoring, within one system - with your expert input.

Mohammad has another idea, which you need to implement after making some improvements. He would like to have an automated ordering screen attached to each table, which allows customers to order their meals on screens at their tables. When the customer orders their food, the device at their table should be able to send their meal requests to the kitchen. Service staff are assigned to each booking to look after customers and to help them with the devices. Meal requests will instantly link to a particular recipe in the system, and this will be listed out in the kitchen where the cooking staff can see it on various screens. The recipe will also be linked to an inventory system that keeps track of ingredients in the pantry and fridge (or freezers). Customers should also have the option of paying for their meals by swiping their credit cards on the device. The standard counter also exists for cash payments at the front of the restaurant. Once a meal is ordered, customers should be able to keep real-time track of the progress of their meal being made. If time permits, customers can update (e.g., add, delete, modify) the order as well.

Prior Covid time, the annual income of MoCafe was around $300,000 - $500,000 but during covid, this comes down significantly, in the fiscal year 2020-2021 It decreased by 60%. However, Mohammad would hope the income will be recovered in the next couple of years. Mohammad is an open-minded business owner; he does not limit the budget but is willing to discuss if the investment can bring long term benefits and that he can afford it. Mohammad mentioned he can borrow money from a bank to develop such a system with an interest rate of 8.5%. Time is of the essence here; Mohammad wants your system to be in production within 6 months and is willing to pay some extra money to speed up.

Things to consider:
Consider that all services at MoCafe are pre-paid.
MoCafe already has a website; therefore, do not suggest having a website.
Food delivery is within a 10km radius of Hawthorn.
Make realistic assumptions, where you need them.
You propose the budget of the system, and other financial and project management-related functions and costs etc.

Weekly Learning Portfolio Details
WEEK 1 BPMN
Using the Assessment Task 2 case study, identify a business process and develop a BPMN diagram.
The diagram should explain the complete process and must have the following:
• The name of the pool (process name)
• A couple of stakeholders/actors (swim lanes)
• A number of connected tasks/activities
• A couple of exclusive gateways
• A start event and an end event

WEEK 2 BPMN (2)
From the Assessment 2 case study, identify a business process and develop a BPMN diagram.
You can either use the process you identified (and used) in your Week 1 Learning Portfolio or you can develop a new one.
The diagram should explain the complete process and must include the following:
• The name the pool (process name)
• A couple of stakeholders/actors (swim lanes)
• A number of connected tasks/activities
• A couple of exclusive gateways
• A start event and an end event
• A couple of inclusive gateways
• At least one parallel gateway

WEEK 3 BPMN (3)
From the Assessment 2 case study, identify a business process and develop a BPMN diagram.
You can either use the process you identified (and used) in your Week 1 Learning Portfolio or you can develop a new one.
The diagram should explain the complete process and must include the following:
• The name of the pool (process name)
• A couple of stakeholders/actors (swim lanes)
• A number of connected tasks/activities
• A couple of exclusive gateways
• A start event and an end event
• A couple of inclusive gateways
• At least one parallel gateway
• A couple of collapsed sub-processes
• At least one BPI (business process integration)
• Use of different events, e.g. timer event, message event/message flow.

WEEK 4 SWOT ANALYSIS AND FISHBONE DIAGRAM
Using the Assessment 2 case study, develop:
1. a SWOT Analysis; and
2. a Fishbone Diagram.
There is not much information related to a SWOT Analysis and Fishbone Diagram readily available in the case study, therefore, in order to complete this task you will need to do some research on a similar business (in terms of type and size) and make assumptions based on your research findings.

WEEK 5 RICH PICTURE
Using the Assessment 2 case study, develop a Rich Picture. Go through the case study and see if you can find some processes, structures, and concerns. You may make valid assumptions in order to complete this task. Remember, your Rich Picture has to be ‘rich' in terms of having several processes, structures, and concerns.

WEEK 6 OVERALL USE CASE DIAGRAM
Based on the information in the Assessment 2 case study, you should think of developing an information system. Do some thorough research and identify: (a) the potential users of the system, and (b) what each user expects from the system. Based on this, develop an overall use case diagram.
The diagram should capture the requirements of the users completely and must include the following:
• The name of the system
• Primary actor and a few secondary actors
• A number of valid use cases
• A few <<includes>> relationships
• A few <<extends>> relationships
• At least one generalisation.

WEEK 8 PROJECT PLANNING
Based on the information in the Assessment 2 case study, you should think of developing an information system. Given that you are the project manager of this system development project, do the following:
1. Develop a project scope checklist, and
2. Create a Gantt chart for the system development. You must have detailed tasks, predecessors, and milestones.
For the Gantt chart, upload a pdf file. However, if it is not visually clear, you should upload the original file or save the file in your OneDrive and share it with your tutor.

WEEK 9 FINANCIAL ANALYSIS
Based on the information in the Assessment 2 case study, you should think about developing an information system for the business. Given that you are the project manager of this system development project, conduct the following financial analyses:
1. The cost calculations over next 5-6 years (assuming payback period is 5-6 years) [use the template provided as part of your Week 8 learning]
2. The benefit calculations over next 5-6 years (assuming payback period is 5-6 years) [use the template provided as part of your Week 8 learning]
3. Calculate the payback period
4. Calculate the ROI (return on investment).

WEEK 10 SYSTEM INTERFACES
Based on the information in the Assessment 2 case study, you should think about developing an information system for the business. For this system, develop some interfaces. Hint: pick a business process (e.g. ordering, payment).
Remember, the tools do not need to work. In other words, no actual programming is required.
Your interfaces should be developed in any programming language (i.e. you may use any language even though only Marvel has been practiced in class).

WEEK 11 WEBSITE DEVELOPMENT
Using the Assessment 2 case study, develop a website for the business and upload the URL (so that your tutor can visit the actual website and check its functionalities).
Remember, this is a prototype - if the buttons etc. are not working, that's okay. But you do need to design the functions/processes. For example, the payment page should be there. However, if someone enters credit card details, no authentication will be made.

Attachment:- digital design assignment.rar