Reference no: EM132999910 , Length: word count:1000
DATA4900 Innovation and Creativity in Business Analytics - Kaplan Business School
UX, CX and Ethical innovation case study
Your Task
Write a 1000-word report in response to the UX, CX and Ethical Innovation case study.
Assessment Description
In this assessment, you will be writing an individual report that encourages you to be creative with business analytics, whilst also developing a response to the UX, CX and Ethical innovation case study that you have selected.
Background:
In this assessment, you will be developing a response through application of the analytics concepts covered in weeks 10 & 11.
To do so, you will need to demonstrate:
1. How Design Thinking principles were applied in the development of your proposed innovation
2. Application of UX and CX principles during the development process
3. Acknowledgement and management of legal and ethical issues in the creation of your innovation.
4. Alignment to the customer journey for your nominated personas.
5. Utilisation of analytics tools.
Assessment Instructions
Select a case study brief from either Appendix A or Appendix B (select only one of these briefs)
Apply UX and CX Design Thinking principles in delivering an analytics-based solution to this brief, taking into consideration UX, CX and ethical issues in developing this innovation.
Broad UX and CX steps are likely to include:
1. DISCOVER & DEFINE
• Problem statement
• Defining your target audience
• Creating Personas outcomes
• User journey mapping
2. DESIGN
• Lo-fi vs Hi-fi design
• Wireframes & prototypes
3. TEST + ITERATE
• How to capitalise on failure in rapid prototyping and fast loop iterations
In evaluating your proposed innovation from a UX and CX perspective,
- How feasible is the solution for implementation?
- How well does the solution meet the needs of the end-user
Attachment:- Creativity in Business Analytics.rar
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