Developing a multi-level business capability

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Reference no: EM132980094

Case study: the Department of Human Services

Task 1:

Business architecture in developing a characterisation of what an organisation does, through business capability models, and high-level process value streams to further detail business capabilities (lectures 2 and 3)

• Developing a multi-level business capability and related value streams.
• The overall, a core of a business capability map is provided to students below. The "Service Delivery Management" and "Customer Management" capabilities, needed to be detailed by students, are highlighted.
• Value stream integrated from both capabilities.

Task 2:
• Enterprise layered architecture, which translates business capabilities and value streams into more detailed scenarios which are modelled as ArchiMate models (lectures 4 and 5)
• Develop an ArchiMate model representing the enterprise architecture for the Service Delivery Management capability and value stream from (i).
• Developing a layered ArchiMate model in terms of the business and IT application layers only (NOT IT infrastructure layer).
• All key elements we discussed in the lecture needs to be modelled (business roles and actors business services, business channels, business collaborations between roles, business processes, software application services, software applications and software application components. )
• All relationships between modelled elements should be provided

Attachment:- ArchiMate model.rar

Reference no: EM132980094

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