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Assignment:
Procedure: Research the topic of planning and developing effective customer service practices relating to the hospitality industry before answering all sections.
Submission: You must submit all required evidence as listed below for each section Section 1
Part A: Completed customer service review plan
Part B:
• Results from interviews with staff and customers
• Results from feedback from suppliers
• A blank copy of the survey/s
• Completed copies of surveys/s
Part C:
• A summary report outlining your findings from the survey analysis
• Recommendations for improvements to your workplace's customer service policies and procedures.
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