Reference no: EM133137670 , Length: word count:2000

BSBPMG430 Undertake project work

Assessment Task - Project

Part A

Task summary
For this assessment task, students are required to conduct and monitor the website development project. This includes developing a brief to provide to website developers and preparing a project status report. They will then be required to meet with the new customer service officer, introducing them to the project and offering their support.

Also this task requires the student to finalise the Native Bush Spices Australia website development project by developing a project evaluation report.

Required
• Access to student workbook/other learning materials
• Computer and Microsoft Office
• Access to the internet
• Website Design Brief Template
• Project Status Report Template
• Project Evaluation Report Template

Complete the following activities:

1. Develop website design brief.

You are to develop a brief in order to obtain quotes from at least three website designers.
Use the scenario information from Assessment Task 2 to develop the website design brief.
Your brief should include the following:
• Background information
• Target audience
• Content: what should be included in the website.
• Call to action: what the people who visit the website should do
• Social Media
• Functional requirements

• Website design ideas
• Logo
• Search engine optimisation
• Practical issues
Use the Website Design Brief Template to guide your work.

Carefully read the following scenario.

It is two months into the project for the development of the web site. The status of the project is as follows:
The content has been developed for the web site within the required timeline of 1 month from the implementation of the project plan and at the specified cost.
The content was written by a public relations consultancy company, PR Pulse for the cost specified in the project budget.
Three quotes have been received from web site developers as follows:
• Bestweb Design $3,750, timing indicated as 4 weeks - examples of other web sites developed do not seem to be suitable.
• Visualweb $5,000, timing indicated as 8 weeks - examples of other web sites developed seem to be along the lines required.
• Web designs Australia $6,000, timing indicated as 12 Weeks - examples of other web sites developed seem to be along the lines required.
The customer service officer has left the organisation unexpectedly.

2. Develop a project status report.

Review the information above and prepare a project status report to send to the Operations Manager (your assessor).
Your status report should include, as a minimum, the following:
• Progress summary
• Milestones: achievement of key dates for activities as specified in the Project Management Plan
• Budget: planned expenditure and actual expenditure
• Risk management: of project risks to date
• Recommendations
Use the Project Status Report Template to guide your work.

3. Meet with the new customer service officer.

A new customer service officer (your assessor) has been employed by the company to replace the one that left. They will be part of the project team, replacing the one who left the organisation unexpectedly.

You are required to provide support for the new Project Team member by discussing all aspects of the project with them.

Keep in mind the new customer service officer will need your support at this stage, so make sure that you understand in what areas they may need assistance, and work with them to find how this can be provided. This will be on a date and time advised by your assessor.

During the meeting, you must be very clear about the expected quality of the project outcomes. Keep in mind that this is a new employee, and they are not familiar with the quality expectations that have been outlined during earlier discussions that you have participated in.

It is important that you are also very clear about the importance of meeting the documented timelines. These should be the same as those in the Activities & Milestones section of your Project Management Plan. Confirm that the new customer service officer confirms that these timelines can be met.
During the meeting, you are required to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding

Carefully read the following scenario.
The project is now complete, with the outcomes as follows:
The web site is now live. There has been very positive feedback amongst all staff about the look and content of the web site. The web site designers were very professional and easy to deal with.

It is four months since the project commenced. Delays occurred because of the following:
• The web site developer could not complete the web site within the required timelines as originally stated in their quote.
• There were additional delays due to the customer service officer's departure and changes to the web site during the development as a result of the project manager's input.
• The design of the logo took longer - see below.
The estimated cost for the logo was doubled because the first designer employed was unable to develop a logo to the company's liking and so a new logo designer was contracted. This therefore doubled the costs as the first designer, as well as the second designer needed to be paid.
Training will be required in web site maintenance to ensure information is regularly updated e.g. the newsletter. Training should ideally be provided to the administration staff.

4. Meet with team to finalise project.

Review the information above and then meet with your team (your assessor and another student) to get their input on the project. This will be on a date and time advised by your assessor.
At the meeting, outline the project outcomes as above.
Ensure that all of the staff involved in the project are working in new roles or have been reassigned to their previous roles.
Before concluding the meeting, ensure that all project team members have the opportunity to give feedback.
The customer service officer will provide you with some feedback, which you will need to acknowledge and note for your project evaluation report.

Gain verbal confirmation from all team members that they can transition to their other tasks following project completion and offer your support as necessary.
During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding

5. Develop a final project evaluation report and finalise record keeping.

Ensure that you incorporate the feedback from the team meeting into your report, as well as your own reflections based on the project status report you developed and the scenario information above.
Your project evaluation report should include the following:
• The reason for closing the project
• Any highlights from the project and any innovations that were made.
• A summary of recommendations relating to the project
• Project performance against objectives
• Project performance against outcomes
• Project performance against outputs
• Project performance against budget
• Lessons learnt
Use the Project Evaluation Report Template to guide your work.

6. Take a screen shot of your folder and files.

This activity requires you to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this unit's assessment tasks should be correctly named and filed.
You will be assessed on whether you have set up the folders and created documents as per the project management policy and procedure requirements.
The screen shot should show all the folders and documents.

7. Send an email to Operations Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment and sign off for the project now that it is concluded.
Attach your Project Evaluation Report and screen shot to the email.

Part B

Task summary
This assessment task requires the student to review a number of articles and answer questions about lessons learned.

Carefully review each of the articles listed below and answer the questions.

Create a new Word document and record the below questions and your answers to them in this. Save this document as Project Reflection Questions.

Review the following link:

1. How often should project financials be reviewed and re-forecasted if required?

2. What level of overrun might be acceptable and what is not?

3. What type of lessons learned should be documented?

4. Briefly explain the best time to capture lessons learned from project and why?

5. Who should provide input into lessons learned?

6. Should project lesson information be stored? Explain why or why not?

7. Give three reasons why lessons learned may not be documented.

8. List three areas that it would be useful to include as part of lessons learned.

9. Explain the purpose of a project audit and when it could be conducted.

10. Briefly explain three areas of in-depth research could be undertaken as part of the project audit.

Attachment:- Undertake project work.rar