Reference no: EM132287794
1. One of the steps in the planning process is:
(a) an understanding of the planning premises.
(b) development of strategic goals and strategic plans.
(c) the belief that the product or service can provide returns at least equal to its price.
(d) a 5% increase in worker productivity within the next three years.
2. The leadership grid was developed from two leadership behaviour models, namely task-orientated leader behaviour and employee-orientated leader behaviour. Management styles characteristic of this grid are:
(a) country-club management.
(b) team management.
(c) middle-of-the-road management.
(d) impoverished management.
(e) all of the above.
3. Maslow's hierarchy of needs is generally accepted and applied in South African businesses for the following reasons:
i. The hierarchy is easy to understand and makes sense.
ii. It distinguishes between higher-order and lower-order needs.
iii. It offers an explanation for the limited influence of more money and fringe benefits.
iv. The theory highlights important categories of needs.
v. It points out that if managers concentrate only on hygiene factors, motivation will not occur.
(a) ii, iii, iv.
(b) i, ii.
(c) iii, iv, v.
(d) i, ii, iv.
(e) All of the above.
4. An organisation's mission statement can set it apart from local and international competitors. South African organisations should address the following components in their mission statements:
i. the organisation's public image
ii. the organisation's evaluation of product-market evolution
iii. the organisation's culture (beliefs and values)
iv. the organisation's comparison with key success factors in the organisation's industry
v. the self-concept of the organisation (its capabilities, where its strengths lie) (see answer options below)
(a) ii, iii.
(b) i, iii, v.
(c) ii, iv, v.
(d) ii, ii, iii.
(e) iv, v.
5. Total quality management represents a counterpoint to earlier management theorists who believed that low costs were the only way to increase productivity. Total quality management includes the following factors:
(i) empowerment of employees
(ii) division of labour
(iii) improvement in the quality of everything the organisation does
(iv) subordination of individual interests to the common good
(v) intense focus on the customer
(a) i, iv, v.
(b) ii, iii, iv.
(c) ii, iv, v.
(d) i, ii, iii.
(e) iv, v.
Indicate whether each of the following statements is true or false.
6. Location departmentalisation is a logical structure for a business that manufactures and sells goods to particular segments of the market or to a group of consumers.
7. The management by objectives (MBO) process is based on the belief that you are motivated to perform more efficiently in an organisation if you participate in the selection of your own goals.
8. Control of human resources is mostly concerned with the performance of employees in their jobs.
9. Policies are general guidelines for decision-making in an organisation.
10. The principles to improve the delegation process within South African companies are mechanistic, motivational and biological job design.