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Learning Activity
You may not have a full and comprehensive insight into your client's organisation and the services that they offer and you may need to make some assumptions as you do not have days with the client to perform extensive Service Blueprint mapping. However, the aim of this exercise is to develop your skill and capability in using this technique. Select a service within your client's business that they have advise you requires improvement using the technique described by McKinley map out the service to the best of your understanding.
You may need to make certain assumptions to fill the gaps in your understanding of the service - this is acceptable, even required for this project. However, it is good practice for you to note the assumptions that you have made so that you thought process can be understood by an outside party.
Reference:
McKinley, T. (2016, January 19). Developing a Service Blueprint.
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