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When Ed A. Klein joined Royal Resorts as CIO two years ago, the eight-resort company based in Cancún, Mexico, was having a few problems with its 1,000 desktop PCs. Most were running Windows 7 and Office 2013; many were unstable. "People were losing files because their machines were freezing up on them," Klein says, noting that the humid and salty tropical air had corroded the computer circuitry in some locations.
Royal Resorts replaced all of its desktops in six months, a project completed in the summer of 2013, with most employees using the same configuration.
But instead of buying them, the company opted for three-year leases for all the PCs. That not only spreads out the payments over time, but it will also let the company regularly refresh its desktop computers. As Klein explains: "This will ensure we never get into a situation where we have to do this major cleanup again." CEO Diana Ruminfeld says “Let’s upgrade our servers at the same time”
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