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Read the scenario regarding John Smith's Business profile. (see attachment for scenario)
Develop and provide some solutions for Smith's organization of how he can improve servicerelated issues as experienced by his customers. Be sure to include in your answer the following issues:
- Response times- Service quality- Costs- Communications
750 - 1000 words. Essay, 3-5 References.
On an individual basis, formulate your thoughts and ideas for resolution of Smith's servicelevel issues. Develop some notes, and submit them to the group to facilitate the discussion and resolution of the issues. Be sure to address Lean Principles and association to the 7 forms of waste.
Develop value streams for current business processes to help identify waste. (This can be in MS Visio, Word, PowerPoint or hand drawn and scanned / uploaded but this needs to be a visual representation of the business process) Identify the impact on the organization for each of the solutions you recommended if Smith chooses not to implement the recommendations.
Attachment:- scenario_for_assignment.rar
Verified Expert
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It also refers to The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology. This paper is written on John’s Case and in Microsoft Word Document File.
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