Develop training program for new employees

Assignment Help Operation Management
Reference no: EM132181144

Our boss (in a hypothetical organization) has asked you to develop a training program for new employees in the customer care call center. There are about 1200 employees who staff the call center, and since turnover is close to 20% (not unusual for call centers), there are often new employees who need training on: product knowledge, telephone courtesy, helping customers feel “served”, and dealing with difficult customers. One week has been designated for their initial training which includes four hours of information on health insurance and other benefits.

Reference no: EM132181144

Questions Cloud

What are four characteristics of effective codes of ethics : What are the four characteristics of effective codes of ethics? Is any single characteristic critical for the effectiveness of the code?
What are some other environmental performance indicators : What are some other environmental performance indicators which may be used to offset an organization's carbon footprint?
Business assets may constitute intellectual property : The purpose of this assignment is to determine when business assets may constitute intellectual property (IP),
Did your opinion of phoenix change : What do these similarities and differences reveal about Phoenix? Did your opinion of Phoenix change? Did you see her in a new light? Did any of his evidence.
Develop training program for new employees : Our boss (in a hypothetical organization) has asked you to develop a training program for new employees in the customer care call center.
Describe the staffing process : Use the staffing components model to help you think through and describe the staffing process that led to your getting hired for the job.
Differentiation strategy for a startup company : Clarify how a company will compete with each of the competitors and what can be a differentiation strategy for a startup company?
Management by objectives been effectively integrated : Has Management by Objectives (MBO) been effectively integrated and employed in the public and nonprofit sectors?
Briefly discuss the future challenges ahead facing the mro : a) Briefly discuss the future challenges ahead facing the MRO/airlines with regards to emerging new technology

Reviews

Write a Review

Operation Management Questions & Answers

  Define business processes-roles-resources and data flows

Define business processes, roles, resources, and data flows. Your response should be at least 200 words in length.

  Atorade and found out that the average weight was

Pepsi uses six-sigma technique to evaluate whether its 15 oz Gatorade has consistent weight. Pepsi took a sampling of 1000 15 oz Gatorade and found out that the average weight was 15.12 oz with a standard deviation of 0.3 oz. Pepsi considers a to..

  Do you have all the holding costs

You have the opportunity to buy a piece of land with your brother-in-law, Joseph Wheeler Dealer. Do you have all the holding costs?

  Marketing is about predominantly

Marketing is about predominantly:

  Strategic objectives for school of information technology

Identify the strategic objectives for the School of Information Technology.

  What happens to the budget line if the government applies

What happens to the budget line if the government applies a specific tax of $1 per a gallon of gasoline but does not tax other goods? What happens to the budget line if the tax applies only to purchase of gasoline in excess of 10 gallons per week?

  Identify untapped customer needs through open innovation

How might businesses use the Internet to identify untapped customer needs through open innovation? What do you see as the major advantages and disadvantages of the open innovation approach?

  How external environment and organizational size relevant

Explain how the external environment, organizational size, technology, and strategy are relevant in the design of an organizational structure where you have worked.

  Risk of airport terminal rehab affects their job

Prepare a one page summary of the job titles/positions listed below and who the risk of the Airport's Terminal Rehab affects their job. Job titles,

  The traditional boss-hierarchical organization

If employees are happy working in the traditional boss-hierarchical organization, why should a manager even consider changing to a team-based organization?

  What are the result of your descriptive statistical analysis

What are the results of your descriptive statistical analysis? What other data elements would be helpful for a researcher to collect?

  Refusing requests for recommendations well

Refusing Requests for Recommendations Well, this is awkward. Write an email message to Sturgis, explaining that you will not be able to write him recommendation

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd