Reference no: EM133740325
Problem
Significance
"How clinicians communicate to an external site. with a patient can profoundly impact on a person's care experience, and it has been shown that effective communication and engagement with patients to an external site. can positively influence a person's health outcomes, reduce readmission to hospital following discharge, and prevent adverse events during care ... Communication failures, lack of teamwork and inadequate documentation in healthcare are known to result in errors, misdiagnosis, inappropriate treatment and poor care outcomes ... Effective patient-clinician communication involves two-way communication (spoken, written and non-verbal) that engages patients in decision making and care planning. It is tailored, honest, and respectful and there is an opportunity for clarification and feedback...The health workforce needs to be aware that some patient groups can have multifaceted communication issues. This could be related to the complexity of information that can be gathered from the patient, or given to the patient, or complications with language and comprehension, or both"
Task
Develop an education package for new nurses working in a hospital surgical ward, to develop patient communication strategies. You will need to:
A. Develop three learning objectives for your education package.
B. Explain the importance of therapeutic communication on patient outcomes when providing nursing care for a patient undergoing a surgical procedure.
C. Identify potential strategies nurses might use to navigate communication challenges when discussing patient care with surgical patients from the following groups:
a. Older people
b. People living with mental health challenges
c. Culturally and linguistically diverse people.