Reference no: EM132334440 , Length: word count:3000

Assignment brief -

Identify a current problem, challenge or opportunity related to delivery of goods and/or services within your organisation, make recommendations likely to deliver business performance improvements, and develop the implementation plan.

Note that the assignment should deal with a current issue and not an historical (i.e. past) one.

The report should consist of a cover page (see 'Word count', below) and six elements:

Potential topic - Want to talk about the optimization of the American express card and value proposition by Nedbank a south African bank.

Included the current process and the suggested process.

Please include a minimum 7 theories/ models or concepts. Please try and include the following SIPOC, process strategy matrix , the 4 V's model, process redesign, and risk matrix( for implementation process).

Most references should come from the below but please use other references as well.

Slack, N. & Brandon-Jones, A. (2018). Operations and process management: principles and practice for strategic impact, 5th ed. Harlow: Pearson.

Slack, N. & Lewis, M. (2017). Operations Strategy, 5th ed. Harlow: Pearson Education Ltd.

Include in text referencing.

Assignment should include the below requirements.

1. Title

2. Introduction (approximately 10% of word count)

3. Part 1: Analysis of a current process-related problem, challenge or opportunity within your organisation leading to recommendations to address the problem, challenge or opportunity that will deliver performance improvements (approximately 50% of word count)

4. Part 2: Presentation of the implementation plan including risk management (approximately 30% of word count)

5. Reflection (approximately 10% of word count)

6. Reference list (Harvard referencing style).

Appendices, if used, should be placed after the reference list. The required elements of the report are described in detail below.

Above elaborated -

Introduction (approximately 10% of word count) - In this section of your assignment you should:

Clearly state the problem, challenge or opportunity that is the focus of your assignment.

Briefly describe the context, including:

• An overview of the organisation, department or function in which the issue is located.
• An overview of the relevant contextual factors relating to the issue that you intend to analyse.
• Your relationship to the organisation/issue to be discussed.

Part 1: Analysis of current issue (approximately 50% of word count)

In Part 1 you should critically analyse your chosen problem, challenge or opportunity using selected theories, models and frameworks from the module course material, correctly referenced and supported by appropriate evidential data.

You should explain the structure and scope of the system being analysed and provide evidence-based evaluation of current and required future performance as appropriate to establish the need for change and/or improvement.

Your analysis should clearly identify the relevant factors causing and/or influencing the chosen problem, challenge or opportunity, and lead to actionable recommendations that will address the factors that you have identified and deliver performance improvement as a result. Your recommendations must be clearly grounded in your analysis.

Data to support your analysis may be drawn from secondary sources (e.g. process performance data, customer surveys, etc) and/or simple fieldwork, such as interviews or focus groups with key stakeholders. Data may be quantitative and/or qualitative.

You should give a brief description of your data sources and clearly link evidence to the arguments being made in your analysis.

Part 2: Implementation of recommendations (approximately 30% of word count)

Develop and present an implementation plan for the recommendations proposed in Part 1. Your plan should take into account relevant contextual factors that will need to be managed as part of the implementation and address, as appropriate, scope of work, overall implementation strategy, implementation schedule and resourcing. You should include an assessment of risks that could affect successful implementation and a plan for how those risks will be managed.

You should make use of appropriate models and frameworks from the module course material, supported by suitable evidential data, in developing and presenting your implementation plan. A budget is not required or expected.

Reflection (approximately 10% of word count)

To demonstrate your broader understanding and learning from studying the MPS module, you are required to include a reflective component to your assignment. For example: What are the strengths and weaknesses of the process and system approach? How has study of the MPS module influenced your thinking about and your approach to management? How will you use your learning from MPS in the future?

Reference list (not included in word count)

The reference list is a full list of all the sources you have cited in your text. It must be in the Harvard referencing style.

Attachment:- Assignment Files.rar