Reference no: EM132198626

Purpose

You will demonstrate your skills and knowledge by completing a scenario-based project.

Task overview and context

You are recently appointed as the Talent and Culture Manager for a local retail company called BizOps Enterprises.

On your second day at work, your CEO called you for a meeting to discuss the upcoming change in management within the organisation.

During the meeting he informs you that the current financial standing of the organisation is not satisfactory and believes that change is inevitable at BizOps Enterprises and therefore, wants you to lead the way during this necessary period of change.

The CEO provides you with a business report and advises you to examine the relevant key points and provide a detailed report on your proposed changes.

BizOps Enterprises Business Report

· Over the past three months, the company has lost several of its key managers. This has had a serious effect on the corporate culture.

· Executive management have not yet found qualified replacements for these managers. Instead, they have been hiring unqualified trainees to cut further operational costs.

· Competitors have begun to take market share and the company has not implemented the required changes to products and services to stay relevant in the market. As a result, the company is finding it very difficult to stay competitive.

· New technologies have been purchased but not yet implemented throughout the organisation because the required training has not been organised. As a result, resources are either lacking or not being used effectively.

· As a result of the financial standing, cost cutting has been inevitable. This has been very emotionally taxing on staff and the company has had to sublet part of its office space.

· Due to the business downturn, it has been left with no other option but to introduce the Lean Manufacturing System. This has significantly impacted the way the company orders raw materials, which has created issues with the shipping and receiving schedule.

· Manufacturing habits require a redesign in the manufacturing division as a consequence.

· Staff morale and productivity are at record lows. Management intervention is vital in maintaining time lines and the company's milestones.

The company vision statement is outdated and does not reflect current situations.

Instructions to the candidate

Now that you are aware of the relevant issues, you may need to consider how you will work and communicate effectively with other departmental managers and the human resources department to develop a corporate culture that accepts your proposed change.

It is also recommended that you consult the following documents in order to complete this project:

· BizOps Enterprises Business Plan Extract 2015-2020

· BizOps Enterprises Vision, Mission and Values Statement

· BizOps Enterprises Operational Plan

· BizOps Organisational charts for initiating and maintaining communication with the relevant stakeholders

See the ‘Resources required' section for how to access these.

Complete the following tasks. Submit your responses in documents that are appropriate for each task.

You are required to undertake the following tasks:

1. Identify strategic change needs through an analysis of organisational objectives and the corporate and/or competitive strategies

2. Identify change requirements:

a) Conduct an analysis of the organisation's internal and external environments to identify impacts on the new strategic objectives using appropriate analytical tools such as the PEST framework for external analysis.

b) Provide a SWOT analysis summary of the organisation's strengths, weaknesses, opportunities and threats in relation to the organisational objectives and corporate and/or competitive strategies.

c) Provide a list of prioritised change requirements to meet organisational objectives. Identify who was consulted to determine priorities/.

3. Select the highest priority change requirement and conduct an analysis of the impact of the change. To demonstrate the change impact, provide evidence of:

· findings from a cost-benefit analysis

4. Conduct a change readiness assessment:

· Explain what methods you would use to gather information relating to the change readiness of the organisation.

· Provide a list of strategies to increase the driving forces and reduce the restraining forces

5. Develop the change vision statement and identify the methods you will use to communicate the vision to motivate staff.

6. Formulate the change strategy, identifying the guiding principles and high-level or broad tactics to realise the benefits of the change.

7. Develop the change project management plan, incorporating the following components:

· The change activities, including communications activities and organisational development interventions

· Time lines, including milestones

· Responsibilities for change actions, including reporting protocols, and their approval/sign-off

· Resources, including human, time, money and materials/equipment, required for each activity

· Risk control and treatments

· How resistance will be managed, identifying how you negotiate to win support and what interventions will be used

· How the change will be monitored, and what methods will be used to identify issues and incorporate any correction actions

· How change effectiveness will be evaluated and what measures will be used

How the actions/methods you have identified for new behaviours will become the norm to ensure change is embedded.