Develop strategies to organisation customer service delivery

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Reference no: EM133220887

Assignment:

You have been asked to develop at least two strategies to improve your organisation's customer service delivery.

You must:

review, analyse and assess customer satisfaction using verifiable data
respond to, document and report on customer feedback and complaints
consult and communicate effectively with relevant people to identify and diagnose problems with service delivery
make recommendations for changes/ improvements
provide verifiable evidence and analyses to justify your recommendations

You must then:

1. communicate and promote the proposed changes to staff

2. identify, develop and implement at least two improvement strategies that align with:

the organisation's customer service objectives
best practice and benchmarks
clearly identified customer needs and expectations
budgeting requirements
training needs of employees

3. provide suitable training and support for staff

4. monitor and follow up the implementation of the changes

5. identify and report on positive or negative effects of the changes

You can demonstrate these skills in the workplace or can write a detailed report explaining how each of these things would be accomplished.

Reference no: EM133220887

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