Reference no: EM132780362

You have to examine customer requirements from a business structure. If you are completing your Assessment on an activity in your own business, you must provide relevant marketing plan documents to your Assessor. Otherwise you can access the https://bounce.precisiongroup.com.au Bounce Fitness website URL to print and use the Bounce Fitness Corporate Marketing Plan of the organisation. You have to create an account at this website. The access code would be provided to you by your trainer/assessor.

1. Investigate, describe, and assess the requirements of customers in your organizational business plan (include a copy) . If you are considering Bounce Fitness Corporate Marketing Plan, You should look at service in terms of timeliness, quality, and cost.

2. Describe the plans that you would put in place to meet the customer requirements.

3. List the quality standards that are, or should be, in place for your team to meet in terms of service.

4. List how would you manage your team to ensure that they are able to consistently meet the required quality and delivery standards.

5. List any additional support that will be required to ensure your customers' requirements are met by the team.

6. Develop strategies to monitor the progress in achieving the service targets and standards.

7. Develop strategies to obtain customer feedback and ideas for improvement.

8. Describe the procedures you would use to monitor quality service delivery. Provide examples of the types of data that you will require. In your answer you should refer to both managerial procedures and methods for gaining customer feedback.

9. Mention the records that you would need to monitor and evaluate the success of your plan in the future. (In case you consider BounceFitness simulated business, then looking at the document templates available on the Bounce Fitness website, what additions could be made to enhance the customer experience?)