Reference no: EM132194446 , Length: word count:1000

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Performance objective
You will need to demonstrate the skills and knowledge required to coordinate individual or group learning and development.

Assessment description
In response to a simulated business scenario, you will evaluate the effectiveness of previous development activities undertaken by an external provider. You will then develop new learning and development plans and renegotiate with providers to deliver them to an acceptable level of quality.

Procedure

1. Review the following scenario:

You are the Human Resources General Manager at Australian Hardware.
Three months of pilot training has been delivered by an external training provider to sales staff, and you are reviewing the effectiveness of the training that has been provided so far. Data gathered so far indicates the training is failing to meet targets.

You will need to develop strategies and a training schedule to ensure that the provider, Train Your Way Up, delivers effective training. You will also need to renegotiate the implementation of training with Train Your Way Up.
Consider the following training requirements agreed to by senior management team and HR at Australian Hardware.
• 4,000 sales staff to be trained, including the following characteristics:
? an average of seven sales people per product team
? four product teams per store
? 138 stores
• 30 trainers required
• only one person from each team may be trained at any one time
• sessions require one-day, face-to-face training
• staff need to be completely up-skilled and performing to targets within six months.
First, however, you will need to prepare a report for the senior management team to explain the results and your planned actions, one of which is to ensure line managers participate in regular monitoring and support of employees to apply sales training on the job.

2. Review the performance data in Appendix 1 of this assessment task.

3. Review the Australian Hardware simulated business information provided in the Assessment Appendices.

4. Prepare a 1-2 page report for the senior management team detailing:
a. training outcomes
b. your interpretation of the performance data

c. interventions you will undertake to rectify issues
Support your planned interventions with reference to Australian Hardware as a learning organisation and addressing performance gaps to achieve specific organisational objectives and broader long-term goals.

5. Using the template in Appendix 2, develop a training strategy and schedule to be used by Train Your Way Up to deliver future training. Take particular care to include activities to ensure that line managers monitor the employee's application of sales training. Prepare to discuss strategies in negotiations with training supplier in order to incorporate these into a revised agreement.

6. Arrange with your assessor to renegotiate service agreement with training supplier.

7. Renegotiate training agreement with training supplier. Using the previously negotiated agreement provided in Appendix 3 and your planned training strategy and schedule (which you completed in step 5) as a basis, renegotiate the agreement with the supplier.
Ensure you modify the agreement in Appendix 3 and include a schedule for monitoring against objectives.

8. Consider the following negotiation information:

As an opening position, you would like Train Your Way Up (TYWU) to take complete responsibility for the effectiveness of the training. You would like TYWU to incorporate your strategies, revised training schedule and monitoring schedule into the new agreement. You would like TYWU to pay a penalty of $100,000 (5% of the total $2 million fee) to offset costs that will be incurred by Australian Hardware as a result of the underperformance of the training program to-date.

You are willing, however, to offer an additional bonus payment of $200,000 upon successful implementation of your significant improvements to the program. Your bottom line is that this extra money (and an additional $300,000) is considered at risk if TYWU fails to meet mutually agreed targets. Such targets must include:
• completion of training of 4,000 employees
• simulated AND actual on-the-job demonstration of relevant skills as part of training assessment for all employees (an audit of training and assessment records will provide adequate proof, and line manager third-party reports will provide adequate proof).

You would like to ensure more regular reporting of progress and involvement of line managers in monitoring and support.

9. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.

Specifications
You must:
• submit 1-2 page evaluation report on the training outcomes for senior management
• participate in a renegotiation role-play
• submit a training strategy and schedule including a monitoring schedule
• submit a modified service agreement.
Your assessor will be looking for:
• communication and conflict-management skills to deal with disputes and disagreements
• knowledge of characteristics of a learning organisation
• knowledge of role of performance management in relation to broader human resources and business.

Attachment:- Assessment Task.rar