Develop specific service recovery process

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Develop a specific service recovery process and options for the following situations:

1. For servers at a restaurant: a customer doesn’t like his food.

2. For a cell phone service call center: A customer is disappointed by the number of dropped calls she has been experiencing.

3. For an office manager: You didn’t order enough supplies, and your co-workers are upset they don’t have the materials they need to finish their job.

4. For a day care owner: One of your employees told a child to “shut up” and the parent found out about it and is very upset.

5. For a contractor: You have been very busy and unable to complete a customer’s two-bathroom remodel on time. The customer is angry because she expects company and the bathrooms are not complete.

Reference no: EM132129947

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