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Develop a specific service recovery process and options for the following situations:
1. For servers at a restaurant: a customer doesn’t like his food.
2. For a cell phone service call center: A customer is disappointed by the number of dropped calls she has been experiencing.
3. For an office manager: You didn’t order enough supplies, and your co-workers are upset they don’t have the materials they need to finish their job.
4. For a day care owner: One of your employees told a child to “shut up” and the parent found out about it and is very upset.
5. For a contractor: You have been very busy and unable to complete a customer’s two-bathroom remodel on time. The customer is angry because she expects company and the bathrooms are not complete.
How can Internet technologies be involved in improving a process in one of the functions of business? Choose one example and evaluate its business value.
In a PowerPoint presentation, predict future security requirements and the level of security of the United States transportation network.
How do the results compare with the results obtained using a normal distribution?
Imagine that LTSC has called you in as a consultant before Watanabe is to start his sabbatical.
Which of the following is true of environmentalism? Should the criminal justice system adopt an ethic of care? Why or why not? Cite examples.
When putting together the communication plan, think about how you would want the team to communicate with each other, with management, and with stakeholders. What templates and tools would be most helpful? Look through the Project Management Communic..
Religious beliefs are significant for a large number of individuals as they make decisions about medical care, especially decisions at the end of life. What role did religion play in the Quinlan and Cruzan situations? Also, in your response, address ..
Beth, an employer, wants to hire someone for a strenuous job that requires a great deal of training, which will take place over the course of several years. The applicant who appears most qualified is 58 years old; however, Beth is concerned that the..
Polly (a California resident) had the green light as she drove into the intersection (in Pomona). What is the issue, rule, application, and conclusion?
Joe Henry's machine shop uses 2480 brackets during the course of a year. these brackets are purchased from a supplier 90 miles away. The following information is known about the brackets
What are some effective ways companies are motivating employees for (retention and best return). Will rate accordingly. Thanks
What surrounding factors may affect the motivation to go to the cinema?
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