Develop some ways of getting customer feedback

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Question 1. Develop some ways of getting customer feedback about your services. How can you most effectively use this information?

Question 2. Which values or practices of Total quality Management (TQM) do you like? How do they differ from traditional ones? How do they differ from the practices in your current organization? What arguments and steps might be made to advance TQM values or practices in your organization? What counterarguments do you expect, and how will you deal with these?

Reference no: EM133274833

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