Reference no: EM133682609

Problem: Class scheduling is a complicated process involving multiple criteria, such as number of classes, number of students registering, availability of classrooms, university regulations on class timings, student pre-requisites, degree completion requirements, and faculty's personal preferences (timing/room etc.). Departmental scheduling coordinators have to collect all the necessary information to weigh the various criteria and make timely decisions on the schedule of classes for each semester. Further, they may have to contend with last-minute contingencies, such as scheduling conflicts with other departments, unavailability of classrooms due to construction work etc. The coordination process requires experience, cooperation from departmental and institutional colleagues, and involves interaction with decision interfaces and artefacts. Develop a semi-structured interview protocol to better understand the decision-making process of schedule coordinators under typical and non-routine situations. Discuss and list potential questions/cognitive probes as a group. Use the Critical Decision Method (CDM).