Reference no: EM133162261

Develop a scoring key for each structured interview question below and create a formula to combine the scores into an overall structured interview score for a retail sales position at a high-end retailer focused on customer service. To identify the KSA * O_{5} you may want to rate on your scoring key (e.g., customer service orientation, communication skills), you may want to start with reviewing the "Retail Salesperson" occupation on ONET (https://www.onetonline.org/link/summary/41-2031.00)See pages 367 * 372 in the textbook for examples of structured interview scoring keys. a. A disgruntled customer is returning a damaged suit jacket he bought the previous week that he needed for an event that night. He is extremely upset. What do you do? b. A person walks into your store and mentions that she has just moved into the area and that this is the first time she has visited your store. What would you do to make her a customer now and a loyal customer in the future? You're working alone because two people called in sickSuddenly, five customers walk into your department at once. What do you do? Then view the structured interviews for Parvathi, Ben, and Sharon listed in the Chapter 9 Resources on Canvas (see this week's module)Use your structured interview scoring key to evaluate each candidate. Then combine each candidate's interview scores and choose one to whom to extend a job offer. The formula you use to combine the scores can be as simple as just summing each candidatesinterview scores from your scoring key. The point is to use a systematic way of combining the scores to yield a total score to make your hiring decision from