Reference no: EM132277192
Assessment - Business memo on the ethics of managing resistance
HBR Case Study Welcome Aboard (But Don’t Change a thing) by Eric McNulty
Task
Your task is to write a business memo to Cheryl Hailstrom to develop recommendations on managing resistance to change in the Lakeland Wonders case.
You are required to develop two principles of ethical change management that should be applied to the management of change. The principles should be applicable to most change situations that a manager may face, and they should be grounded in the change management literature. At least four references must be used in completing this task.
Next you must select two of managers in the Lakeland Wonders case from the following choices.
• Mark Dawson, Senior VP of Operations
• Jerry Silistro, Sales
• Barry Quince, Design Director
For your selected managers, you must:
1. Identify whether each of the managers is resisting the change that Cheryl Hailstrom is seeking to make. Your choices must be justified, with reference to relevant change management studies.
2. Critique the response/s of Cheryl Hailstrom towards each of the managers, using relevant change literature and the principles identified by the group.
3. Recommend no more than three measures that can be taken by Cheryl to manage the evident resistance that you have found, with reference to relevant change management studies. The measures must show that the principles of ethical change management that were developed by the group are being applied.
At least ten references must be provided for this component of the task.
Rationale
This assessment task will assess the following learning outcome/s:
• be able to identify, examine and critically analyse approaches to organisational change, and assess the outcomes, from a range of theoretical perspectives.
• be able to identify, analyse and critically evaluate resistance to organisational change from a range of positions.
• be able to analyse and assess the ethical nature of organisational change.