Develop problem-solving checklist

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Reference no: EM133216870

Your manager wants you to develop a problem-solving checklist that can be used to diagnose printer incidents. She has asked you to "keep it simple" and list only six questions. Prepare a list of 3 open-ended and 3 closed-ended questions that can be used to determine why a customer may be having trouble printing a report.

Draw a flowchart that shows a script that explains how to fix the printer incident, the steps you might take to fault find a problem when a customer rings or emails the service desk.

Reference no: EM133216870

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