Reference no: EM132975847
Section: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
• Manage the effectiveness of at least one work team.
In the course of the above, the candidate must:
• Provide feedback to encourage, value and reward others
• Model desired behaviour and practices
• Encourage and foster a shared understanding of purpose, roles and responsibilities
• Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• Communicate effectively with a range of stakeholders about team performance plans and team performance
• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Answer the activity in as much detail as possible.
1. Imagine if you are working as a restaurant manager at Toba café, how will you manage the effectiveness of your work team. The team includes 20 waiters/waitresses, 4 chefs, 6 kitchen hands.
This must include:
• Providing feedback to encourage, value and reward others
• Modelling desired behaviour and practices
• Encouraging and fostering shared understanding of purpose, roles and responsibilities
• Supporting team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• Developing performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• Communicating effectively with a range of stakeholders about team performance plans and team performance
• Evaluating and taking necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
As you carry out the activity, you are required to complete a diary documenting your performance. This will be assessed as evidence of your competition, so provide as much information as you can.
You should complete a diary entry each time your complete part of the task. Each diary entry should be dated, and provide a description of the scenario as well as the specific action you have taken to complete part of the activity.
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