Reference no: EM133187368
BSBMGT517 Manage operational plan - Brighton Institute of Technology
Assessment Task 1 - Role play and case study
Assessment Objective
The student will demonstrate skills and knowledge required to develop operational plans in consultation with key stakeholders.
• Participate in three role-plays:
1. Sales and Marketing Manager
2. Technology consultant
3. present resourcing proposal for approval
Through the course of completing this assessment task, the student is required to participate in three role-plays with the trainer/assessor, the first two as consultation, the third to seek approval from management: Your trainer/assessor will play the role of managers and consultant
1. Sales and Marketing Manager (to discuss human resourcing requirements)
2. Technology consultant (to discuss physical resourcing requirements related to development of e commerce website)
3. Operations General Manager (student to present their proposal for approval).
The student is required to arrange time for the role-plays with the assessor.
Submit a planning portfolio, including:
- action plans
- performance indicators for operational and financial targets (amended operational plan; balanced scorecard for e-commerce customer service representative)
- Proposal for resourcing.
Your assessor will be looking for:
• literacy skills to access and use workplace information and to write a succinct and practical plan
• technology skills to use software to produce plans
• planning and organisational skills
• numeracy skills to allocate and manage financial resources
• knowledge of models and methods for operational plans
• knowledge of budgeting processes
• knowledge of alternative approaches to improving resource usage and eliminating resource inefficiencies and waste
Assessment Requirements
Read the BBQfun simulated business information provided in Appendix 1 of this task, the role play scenarios and in the Appendices of your Student Workbook.
2. Research resource requirements for implementation of e-commerce strategy.
3. Arrange with your assessor to participate in two resourcing consultation role-plays.
4. During role-plays, consult with relevant personnel to determine resourcing needs:
a. Sales and Marketing Manager (prepare to discuss human resourcing requirements)
b. Technology consultant (prepare to discuss physical resourcing requirements related to development of e-commerce website).
Note: During consultation, ask questions and encourage interviewee to provide information. Information MUST only come from the simulated business information or related appendix handouts
5. Using appropriate word processing or project management software, develop an action plan for the implementation of the e-commerce strategy. Include:
c. physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type)
d. human resourcing (all major steps, e.g. recruiting, training, communication)
e. timelines and milestones for implementing ecommerce strategy
f. consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders)
i. an example action plan template is provided
ii. ensure plans adhere to organisational requirements such as policies and procedures
6. Develop performance indicators for operational and financial targets and amend existing operational plans to include KPIs and financial targets related to e-commerce strategy. Develop balanced scorecard for e-commerce sales and customer service representative including three KPIs and associated targets.
Note: The current budget and operational plan for BBQfunis in Appendices 2 to 3of this task.
7. Identify three risks to the implementation and develop a contingency plan for each risk. Two (2) risks must be from the list below
g. Include at least one risk due to inefficiency or wastage.
h. Include at least one risk due to employee underperformance.