Reference no: EM133581046

Monitor staff performance

ASSESSMENT 1

For this task, you will be observed leading a team of at least 3 people for 2 different tasks. This is more than just supervising you team. You are required to:
• Explain clearly and accurately all relevant team objectives
• Inspire and motivate your team to achieve any organisational goals and objectives
• Encourage your team to model professionalism
• Perform your role with high level business ethics For demonstrate this, you are to:

Part 1 - Prepare for and run an information session that:
• explain the objectives of the task
• outlines the team expectations
• clarifies your team and organisations objectives, values and standards
• clearly states the requirements of the team in a motivational and encouraging way
• discusses the expectations of the organisation in terms of:
o Environmental management
o WHS
o Product safety
o Service
o Values and Ethics
You should encourage participation in this session, inspiring and motivating your team to excel.

Your assessor will observe this session. You are also required to submit your session plan and copies of all visual / learning aids for assessment

Part 2 - Lead your team for each task. During this time, you are to:
• Build trust within your team
• Effectively implement improvements to your organisational culture
• Consult with your team members as suitable
• Make decisions that
o Consider the needs and expectations of your stakeholders
o Comply with risk management plans
• Assign accountabilities / responsibilities to your team
• Empower your teams
• Coach and mentor your team
• Create and maintain a positive work environment
• Encourage diversity and ingenuity from your team

Over the course of each observation, you are to monitor the effectiveness of your staff in relation to:
• adherence to procedures
• customer service standards
• level of accuracy in work
• personal presentation
• productivity
• punctuality
• response times
• team interaction

Your assessor will observe you leading your team for each task.

ASSESSMENT 2

Part A
After you have supervised your team, you must undertake a performance management review with at least 2 team members. This will require you to:
• Design the performance management review which includes:
o A basic procedure / structure to follow when conducting your performance reviews
o A performance management template to be used by the reviewer
o A self appraisal form to be used by your team members
• Train your assessor in your performance management system
• Implement your review (assess performance of your team - minimum 2 people)
• Provide formal structured feedback sessions to your team Your assessor will observe each performance review

Part B
You are to manage follow-up after your performance reviews. This will require you to:
• Develop performance improvement and development plans for your team
• Seek assistance from HR specialists as required (your assessor)
• Reinforce excellence with your team as or if appropriate
• Provide additional coaching / re-training and monitoring for individuals not meeting expectations
• Provide / recommend support services to meet your teams needs

You are to submit a report outlining how each of the above aspects were undertaken, and include the documents developed (such as the Performance Improvements and PD Plans)

Part C
Now that you have implemented your performance management system, you must review / evaluate your system. This will be provided in a written report, which discusses
• What worked, and what didn't
• Recommendations for improvement
• Self reflection of the process
• Opinions from your team of the process