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Question: You need to Develop new customer services procedures/changes needed from the feedback gathered- You also need to include how you communicate this information to the staff and to customers.
Please note: You do not need to provide an example of an existing procedure/s just develop a new one/s.
EXTERNAL CASES :
Our first case are external. A customer complaint via website of the restaurant about the bad service they got in the restaurant , they were waiting so long to get the menu and also when they wanted to order something else , the waitress ignored them more the 2 times . The waitress was no with a great attitude she was so rude many times .
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What could you do to overcome this potentially confounding factor in accuarately determining information requirements?
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