User Account

All Pages

Develop customer service training implementation plan

Assignment Help HR Management
Reference no: EM133183567

Scenario

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.

Justify the use of a needs assessment for your company's proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Justify a selected training method for customer service training.

Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.

Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.

Reference no: EM133183567

Questions Cloud

SWOT Analysis And HR Impact : What is your understanding of why organizations conduct SWOT analysis? Select any 2 of the elements from the exhibit.
Zappos-Steps toward Maximizing Stakeholder Satisfaction : Analyze the manner in which Zappos's leadership has fostered a culture of ethics in the company.
Think about diversity : Usually when you think about diversity you automatically think of such factors as age, gender, race, sexual orientation, cultural background, etc.,
Social dialogue and social partnership : Assess how the concept of Social Dialogue and Social Partnership could be applicable in the Caribbean today with the Covid-19 pandemic.
Develop customer service training implementation plan : Develop a customer service training implementation plan, including the method of training
Role and purpose of modern union : How does the role and purpose of the modern union need to be redefined to effectively serve its membership?
Price discrimination : Price discrimination is the practice of charging different customers or groups of customer's different prices for the same product.
Capitalistic economy : Many would argue that in a capitalistic economy, the government cannot provide goods and services as efficiently as the private sector.
Evaluate role capital budgeting : Evaluate the role capital budgeting can play in the recommendation of a new product.

Reviews

Write a Review

HR Management Questions & Answers

  Analyze the climate of the time period in terms of political

Analyze the climate of the time period in terms of political, socioeconomic, environmental and technological context in which this person worked.

  Explain involvement in the enrolment process

A university has hired you as a consultant to better understand its students' enrolment experience, requesting for a student (customer) oriented service bluepri

  What are appropriate corporate social responsibility

What are appropriate corporate social responsibility (CSR) activities United airlines can engage in and/or initiate for recovering from the reputation crisis

  What are the drawbacks that an employer faces

What are the drawbacks that an employer faces when using websites to attract future employees for positions and how can these drawbacks be reduced?

  Components of having an successful incentive plan

Scott was having a great deal of difficulty with his customers. He prided himself on the following success factors; quality, safety, customer satisfaction and s

  Fixed costs for sales and promotion expenses

Sri has written his first novel and has produced copies of his book that he plans to sell to independent bookstores for $ 16.50 a copy. Each copy of the book co

  Determine who should participate in the program

What criteria would you use to determine who should participate in the program?

  Inter-firm collaboration

Describe two key HR practices that are aligned with inter-firm collaboration.

  Describe the hr implications under

Describe the HR implications under a full integrations scenario (Kaiser) and a hands-off acquisition scenario (Creemore Springs).

  Discuss the canalization principle

The evolution of the field of developmental psychology has begun to trend toward a more holistic view of development, and this is evidenced by the theories.

  Conduct a great example of a simplified job analysis

Conduct a great example of a simplified job analysis

  Determine the ethics of the term paper service

Use the ethical decision making model process to determine the ethics of the term paper service. Provide 3-5 APA style references both inline and at the end of the paper to support your analysis. Note: This is your opportunity to demonstrate your k..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd